Putting the power of IT in your people’s hands

Putting the power of IT in your people’s hands

In today’s world, information technology (IT) is essential to the success of almost every business. From basic operations to complex data analysis, IT is used to improve efficiency, optimize processes, and enhance the overall customer experience. However, the true power of IT lies not just in the technology itself, but in the people who use it. By putting the power of IT in the hands of your employees, you can unlock their full potential and help your business achieve greater success. In this blog post, we will explore the benefits of empowering your people with IT and share some strategies for doing so effectively.

How to Empower Business Users with IT: A Step-by-Step Guide

Putting IT power in the hands of business users involves a process that requires careful planning, implementation, and monitoring. The following are the steps involved in putting IT power in the hands of business users:

Step 1: Assess your current IT infrastructure

Before empowering your employees with IT, it’s essential to have a clear understanding of your current IT infrastructure. Identify the strengths and weaknesses of your IT systems, and determine which areas can benefit from employee empowerment.

Step 2: Identify your business users

Identify which employees will be using the IT systems and tools that you plan to empower them with. Ensure that these employees have the necessary skills and training to effectively use the IT systems.

Step 3: Determine the level of access and control

Decide on the level of access and control that each business user will have over the IT systems. Ensure that you have proper security measures in place to prevent unauthorized access and potential data breaches.

Step 4: Provide training and support

Provide your business users with the necessary training and support to ensure that they can effectively use the IT systems. This may involve providing regular training sessions, online tutorials, and on-demand support.

Step 5: Monitor and evaluate performance

Monitor and evaluate the performance of your business users to ensure that they are effectively using the IT systems. Use analytics tools to track user behavior and identify areas where further training and support may be needed.

By following these steps, you can successfully put IT power in the hands of your business users and achieve greater efficiency and success for your organization.

There are several different roles within an organization, each with its unique responsibilities and objectives. Here is a brief overview of some of the most common roles found in businesses:

By understanding the various roles within a business, it becomes easier to assign responsibilities, set expectations, and achieve the overall objectives of the organization.

Spotting Business Users with Citizen Developer Potential

Citizen developers are employees who have the aptitude and interest in using low-code or no-code platforms to create or modify applications for their teams or departments. Identifying business users who can become citizen developers involves looking for individuals who have a strong understanding of their team’s needs and workflows, as well as the technical acumen to utilize low-code or no-code development tools. Here are a few traits to look for when identifying business users who can become citizen developers:

Technical Aptitude:

Citizen developers should have some level of technical proficiency, such as experience with spreadsheets, databases, or other digital tools. They should be comfortable with basic coding concepts and have the ability to quickly learn new technologies.

Business Acumen:

Citizen developers should have a solid understanding of their team’s goals and workflows. They should be able to identify areas where technology can be used to streamline processes, reduce manual work, and improve productivity.

Problem-Solving Skills:

Citizen developers should be able to identify and solve problems that arise during the development process. They should be able to troubleshoot issues and work through complex technical challenges.


Citizen developers should be able to think creatively and come up with innovative solutions to business problems. They should be able to see new possibilities and opportunities for improvement.


Citizen developers should be highly motivated to take on this role. They should be enthusiastic about using technology to improve their team’s productivity and willing to invest the time and effort required to learn new skills and create new applications.

By identifying business users with these traits, you can cultivate a group of citizen developers who can help drive innovation and efficiency within your organization.

Unifying IT and Business: The Role of Citizen Developers

Citizen developers are business users who have the ability to use low-code or no-code platforms to develop applications that address specific business needs. By leveraging their knowledge of business processes and workflows, citizen developers can create custom solutions that improve operational efficiency and effectiveness.

Citizen developers play a critical role in bringing IT and business together by bridging the gap between these two groups. Here are some ways in which citizen developers can help IT and business work together more effectively:

Speed up application development: Citizen developers can create applications more quickly than traditional IT teams, enabling the business to quickly respond to changing market conditions or customer needs.

Improve collaboration: Citizen developers work closely with business users to understand their needs and requirements, and can quickly iterate on applications to ensure that they meet these needs. This collaborative approach helps to improve communication between IT and business teams.

Enhance agility: Citizen developers are often able to respond to changing business requirements more quickly than traditional IT teams, allowing the business to be more agile and responsive to market conditions.

Foster innovation: Citizen developers are often more willing to experiment with new technologies and approaches than traditional IT teams, which can help to drive innovation within the business.

Increase cost-effectiveness: Citizen developers can create custom applications with minimal IT support, reducing the need for expensive development resources and helping to keep costs under control.

By bringing IT and business together, citizen developers can help to create a more agile, innovative, and cost-effective organization that is better equipped to meet the needs of customers and stakeholders.

Maximizing Citizen Development in Your Organization: 4 Helpful Tips

Build the right culture: In order to successfully implement citizen development, it’s important to build a culture that values innovation and experimentation. Encourage your employees to take risks and experiment with new ideas, while providing them with the support they need to be successful. For example, you could create an innovation lab or hold regular hackathons to foster a culture of innovation and experimentation.

Pick viable ideas:

  • To ensure that your citizen development initiatives are successful, it’s important to pick ideas that are feasible and have a clear business purpose.
  • Work with your business teams to identify areas where custom applications can make a real difference, and prioritize those ideas that are most likely to have a positive impact.
  • For example, you could identify a specific process or workflow that is currently causing inefficiencies and work with your citizen developers to create a custom application to streamline that process.

Select a low-code no-code platform:

  • To make citizen development accessible to your business users, it’s important to select a low-code no-code platform that is easy to use and requires minimal technical expertise.
  • Look for a platform that offers a range of pre-built templates and components, and that provides ample support and resources for users who are new to development.
  • For example, you could select a platform such as Salesforce App Cloud or Microsoft PowerApps, which are designed specifically for citizen developers and offer a range of pre-built components and templates.

Provide training:

  • While low-code no-code platforms are designed to be user-friendly, it’s still important to provide training and support to your citizen developers to ensure that they have the skills and knowledge they need to be successful.
  • Offer training and support resources such as online tutorials, workshops, and mentoring programs, and encourage your citizen developers to learn from each other and share best practices.
  • For example, you could offer regular training sessions on the low-code no-code platform you’ve selected, or organize a mentorship program where experienced citizen developers can offer guidance and support to those who are just starting out.

Balance control and freedom:

  • While citizen development provides individuals and teams with a great deal of freedom, it’s important to balance that with appropriate controls to ensure that applications are secure and meet organizational standards.
  • Establish guidelines and policies for citizen development, and provide oversight and support to ensure that applications are developed in a safe and effective manner.
  • For example, to balance control and freedom, the organization might provide guidelines for the app’s development, such as requiring that the app meet certain security standards and that it be integrated with existing marketing tools. The organization might also assign a mentor or coach to provide support and guidance to the citizen developer as they build the app.

By following these four tips, you can successfully employ citizen development in your organization and empower your business users to create custom applications that improve efficiency and drive innovation.

Advantages Offered by Citizen Development

Accelerates time-to-market

Traditional application development can take a long time, with multiple stages of development, testing, and deployment. Citizen development allows business users to create custom applications more quickly, as they can use low-code or no-code platforms that offer pre-built components and templates. This means that custom applications can be built and deployed in a fraction of the time it would take to build a similar application from scratch.

Increases innovation

Citizen development encourages innovation, as business users are empowered to identify and solve problems in their own work processes. This can lead to the creation of new and innovative solutions that would not have been identified through traditional IT channels. By enabling business users to create custom applications, citizen development can unlock new ideas and opportunities for innovation within the organization.

Increases agility

In today’s fast-paced business environment, organizations need to be able to respond quickly to changing market conditions and customer needs. Citizen development allows organizations to be more agile and responsive, as business users can create custom applications that address specific needs or pain points. This means that the organization can respond more quickly to changes in the business environment, giving it a competitive edge.

Reduces cost

Citizen development can be a cost-effective way to develop custom applications, as it can reduce the need for expensive development resources. By empowering business users to create their own applications, organizations can reduce their reliance on IT teams and third-party vendors, which can be expensive. This can lead to cost savings, as custom applications can be built with minimal IT support.

Takes the pressure off your IT team

By enabling business users to create custom applications, citizen development can take some of the pressure off IT teams, who are often overstretched and overworked. This allows IT teams to focus on more strategic initiatives, such as system architecture and data management, while business users take care of their own application development needs. This can lead to a more balanced workload for IT teams and can improve overall productivity within the organization.

Overall, the benefits of citizen development can be significant, and can lead to a more innovative, agile, and cost-effective organization. By empowering business users to create custom applications, organizations can unlock new opportunities for innovation and efficiency, while also reducing their reliance on expensive IT resources.

In conclusion, citizen development is a major shift in the way software development is being approached in organizations. While it may seem daunting due to the potential for shadow IT, clear IT governance guidelines, collaboration between IT and business, and clearly defined roles and responsibilities can help ensure successful implementation.

Organizations should see citizen developers as a valuable resource who bring a unique set of problem-solving skills and can quickly build applications to meet business needs. Clear communication of vision and goals, executive sponsorship, and the identification of objectives and KPIs are all critical to success.

Ultimately, putting the power of IT in the hands of your people through citizen development can lead to increased innovation, agility, and cost savings, while also taking some of the pressure off IT teams. With the right approach and support, citizen development can be a powerful tool for organizations looking to stay competitive in an increasingly digital landscape.

Ready to unleash the power of citizen development in your organization? Start by identifying potential citizen developers, building the right culture, and selecting the right low-code/no-code platform. Provide the necessary training and support, and set clear objectives and KPIs to measure success.

If you need more guidance on implementing citizen development in your organization, reach out to our team for expert advice and support. Let’s work together to put the power of IT in the hands of your people and drive innovation, agility, and cost savings. Contact us today to learn more.

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Pinakin Soni

A senior technology professional with over 13 years of experience in Enterprise Architecture, Strategic Planning, IT Program and Project Delivery. Expertise in architecting and implementing large-scale business transformation projects that are multi-tiered and cross-functional with results.

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