Twilio hides all the complexity of telephony behind an API which is very simple by which many applications can be develo-ped in a lesser span of time. This code is then forwarded to Twilio's telephony services in the cloud that are hosted on AWS. The latest version of Twilio allows not only for SMS integration but it also facilitates for all kinds of robust voice com-munication, which includes text to speech, MP3 playing, Voice recording, Option Menuing and most unique Conference calling.
What HorizonCore Provide?
Twilio API allows third party systems to initiate phone calls and execute your Voice Application on demand on any phone number throughout the world.
HoizonCore + Twilio = An Easy, Unique and Scalable way to create contextual telephony apps.
Some of the basic Features of Twilio
What is TwiML?
TwiML provides mainly two types of services that mainly consist of TwiML Voice and TwiML SMS.
How Twilio Passes Data to Your Application:
Twilio makes HTTP requests to your application just like a regular web browser. By including parameters and values in its requests, Twilio sends data to your application that you can act upon before responding. You can configure the URLs and HTTP Methods Twilio uses to make its requests via your account portal or using the REST API.
TwiML Voice Requests:
When Twilio receives a call for one of your Twilio numbers it makes a synchronous HTTP request to the Voice URL configured for that number, and expects to receive TwiML in response. Twilio sends the following parameters with its request as POST parameters or URL query parameters, depending on which HTTP method you've configured.
We can integrate Twilio API with following Applications
Twilio API Process
Team of Experienced Developers
Customer Views a page on your website.
Customer clicks on a "call me" button which runs a server side script in your web application.
High Customer Satisfaction Ratio
Your application posts a call request to the twillo API.
Twillo asks your application for an action to take after calling the customer.
Twillo calls the customer's phone.
Twillo then call customer service agents. The first one to pick up is informed of the connect of the call (example: Which product the customer is viewing).
Finally, Twillo connects the customer with the first agent, and the two start talking.
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